Harry Tompson Center Case Manager_ Applications Open Now

Full-Time Position 

About the Harry Tompson Center:

The Harry Tompson Center is a collaborative day shelter designed to improve the daily lives of the unhoused community of New Orleans. Serving more than 200 individuals per day, we strive to meet our guests’ basic needs through our four pillars of service: hygiene, health, hospitality, and housing.

Mission Statement:

The Harry Tompson Center provides a calm and caring environment in which to serve the needs of unhoused individuals in New Orleans. Our staff and volunteers are dedicated to improving the quality of life for all those who come to us in need, not only by responding to physical needs, but also by attending to the whole person with respect and compassion.

Summary of Position

The Harry Tompson Center Case Manager position is a full-time position. The Case Manager is responsible for providing case management, coordinated assessment and housing navigation to guests of the Harry Tompson Center.  The main goal of our case management services is to provide linkages with housing, income, health and other supportive services that are necessary for the guest to end their homelessness.  Currently, chronically homeless guests will receive priority case management services. The Case Manager will perform other duties as noted below.

Primary Responsibilities Related to Case Management Services Include:

• Maintain a caseload of 20 persons at all times

• Facilitate linkages for clients with community resources including housing, legal, medical, employment, mainstream resource benefits, transportation, and shelter with the ultimate goal of obtaining housing for each client.

• Maintain case files with appropriate required documentation for clients in these programs: 

¨ Emergency Solutions Grant (ESG) Project;

¨UNITY  Coordinated Entry Systems Project;

• Document eligibility and services and ensure case information is entered, exited and updated onto the Homeless Management Information System (HMIS).

• Develop relationships with the guests to determine which guests have the highest needs, who are considered to be chronically homeless or vulnerable and develops a target list of such individuals in conjunction with rest of case management team.

• Complete VI/SPDAT assessment tool for this targeted group and participation in UNITY’s Coordinated Entry process with referral to the UNITY Supportive Housing Registry with completed PSH applications and participation in Monday Navigation Committee meetings and other required meetings, as necessary.

Other Responsibilities for the Case Manager Include:

• Help with the sign-in process in collaboration with Assistant Director and Program Director.

• Occasional attendance at collaborative meetings, off-site public relation/educational presentations, and on-site tours/presentations as needed

• Assists with facility operations, as needed.

• Meet regularly with Program Director for supervision and occasionally with Executive Director and/or Assistant Director as well as weekly all staff meetings

• Miscellaneous tasks on an as-needed basis

Schedule

Weekly hours will be 40 hours per week and the Case Manager’s daily schedule will be 7 a.m. to 3 p.m. on Monday-Friday. 

Education & Experience

• Bachelor’s degree in social service or related field

• Experience working with individuals experiencing homelessness or housing instability

• Prior experience in human services, community health, or direct service settings preferred.

Knowledge & Skills

• Strong interpersonal and communication skills, with the ability to effectively engage and build relationships with a diverse range of individuals, including guests experiencing homelessness, community partners, volunteers, and healthcare professionals.

• Knowledge of HMIS

• Familiarity with trauma-informed care principles and de-escalation techniques; ability to apply these approaches in a dynamic environment.

• Understanding of barriers to services and a demonstrated interest in supporting individuals in navigating the housing process.

• Ability to maintain appropriate boundaries while providing compassionate, client-centered support.

• Ability to assess while providing services to create appropriate and realistic goals for clients.

• Able to use Microsoft Excel and Outlook and Microsoft Word

Personal Attributes

• Demonstrated initiative and ability to work both independently and collaboratively as part of a team.

• Flexibility and willingness to take on a wide range of responsibilities in a fast-paced, evolving environment.

• Strong problem-solving skills, creativity, and adaptability.

• Patience, empathy, and a commitment to serving vulnerable populations with dignity and respect.

• Ability to remain calm and professional in high-stress situations.

• Strong organizational skills and attention to detail.

Salary & Benefits: $43,000-$45,000 annual salary.

Paid Leave & Holidays: Full-time employees accrue ~80 hours (2 weeks) of paid leave annually during the first two years. Leave begins accruing at hire and is available after a 90-day probation period. All employees receive 14 paid holidays.

Sick Leave- Full-time employees accrue around 80 hours (2 weeks) of sick leave annually.

Health Insurance: Full-time employees are eligible the first of the month after hire. HTC covers 100% of employee premiums and up to 25% of dependent/spouse costs (up to $1,000/month total). Employee contributions are payroll deducted.

Retirement: Full-time employees are eligible for up to a 3% employer match after ~6 months, with an equal employee contribution.

How to Apply

Please submit a resume and a cover letter detailing your interest in our mission and relevant experience to Emily Wain at ebussen@harrytompsoncenter.org with the subject line "Case Manager” - [Your Last Name]." Applications will be reviewed on a rolling basis until the position is filled.